*We request at least a 24 hour notice before your pet’s appointment via phone call or email
*No Shows*
- New Clients – If you miss your first appointment with the clinic it will be marked in the chart as a “no show”. In the event that you call back to reschedule the missed appointment, you will be required to prepay the nonrefundable examination fee to schedule another appointment which will be put towards that visit.
- Existing Clients – The first time there is a “no show”, it will be marked in the chart as an appointment “no show”. The second missed appointment will result in prepaying the nonrefundable examination fee, this pre-payment will be put towards that visit.
*Late Arrival Policy: If you are more than 5 minutes late we will check with the veterinarian to assess if your pet will be able to be seen that same day. If they cannot, the appointment will be scheduled for a future visit.
*Surgery No Show Policy: The first time this occurs we will call to offer to reschedule the appointment and you will be required to prepay a nonrefundable deposit. This pre-payment will be put towards the surgery.
